[1]
Goolaup, S. 2021. FIRTH, M. (2020). SERVICE ENCOUNTERS IN TOURISM, EVENTS AND HOSPITALITY - STAFF PERSPECTIVES. BRISTOL: CHANNEL VIEW PUBLICATIONS. ISBN: 978-1-84541-727-7, 208 PP. ENLIGHTENING TOURISM. A PATHMAKING JOURNAL. 11, 1 (Jun. 2021), 287-290. DOI:https://doi.org/10.33776/et.v11i1.5355.