A macro-level view of tourism sector between smartness and sustainability

  • Francesco Caputo Department of Pharmacy, University of Salerno, Italy. http://orcid.org/0000-0001-9583-7222
  • Mirko Perano Department of Management, Reald University of Vlore (ASAR), Albania.
  • Agim Mamuti Department of Economics and Finance Faculty of Business and Economics University of New York in Tirana, Albania.


Tourism Sector, Tourism Management, T-Shaped, Smartness, Sustainability, Macro-level dynamics.


Adopting the interpretative lens provided by the studies on T-shaped, the paper proposes a conceptual framework to support a better understanding of managerial and organizational contributions in the field of tourism management. The domains of smartness and sustainability are analysed as key elements of macro-level dynamics in tourism sectors and the need for increasing the attention about the decision making dynamic in tourism management is underlined. The principal aim is to enrich previous managerial and organizational contributions in tourism sector identifying key paths and dimensions useful to improve the efficiency of tourism management in the next decades.


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Author Biography

Francesco Caputo, Department of Pharmacy, University of Salerno, Italy.

Francesco Caputo, is Research Fellow at Department of Pharmacy, University of Salerno, Italy. He is also adjunct Professor of Knowledge Management at Department of Informatics, University of Bari, Italy and member of Scientific Board of Reald Summer School (University of Reald Vlore - Albania). He has been Research Fellow at Department of Computer Systems and Communications, Masaryk University, Czech Republic where he was lecturer of Service and System Thinking and of Knowledge Management.

His main research interests include but are not limited to complexity, knowledge management, healthcare management, network theory, corporate communication, strategy, and systems thinking. He is member of the Editorial Boards of several international journals and he serves as reviewer several journals. He is Secretariat of the ASVSA, Association for research on Viable Systems (www.asvsa.org). He was also finalist at the 2012/2013 Emerald/EMRBI Business Research Award and he has won the best presentation award at the 2016 B.S. Lab. Symposium “Governing Business Systems. Theories and Challenges for Systems Thinking in Practice”, the best paper award at the 19th Toulon-Verona (ICQSS) Conference “Excellence in Services”, and the best commended paper at the 2017 WOSC Congress “Science with and for Society: Contributions of Cybernetics and Systems”.


How to Cite
Caputo, F., Perano, M., & Mamuti, A. (2017). A macro-level view of tourism sector between smartness and sustainability. ENLIGHTENING TOURISM. A PATHMAKING JOURNAL, 7(1), 36-61. https://doi.org/10.33776/et.v7i1.3109