Sustainable Human Resource Management Practices in Achieving Employees’ Sustainable Performance: Evidence in the Hospitality Sector


Training and development, Employee participation, Employment security practice, Task sustainable performance, Relational sustainable performance


Several hospitality businesses face numerous obstacles in enhancing and sustaining employee sustainable performance and commitment due to increased job demands and expectations. This study employs social exchange theory to explore the influence of sustainable HRM practices, such as training and development, employee participation, and employment security practices on employee sustainable performance among executive-level employees in 4- and 5-star hotels. Despite the scarcity of research focusing on the relationship between sustainable HRM practices and employee sustainable performance, especially in the high-end hotel industry, this research analysed 280 valid responses using the PLS-SEM approach. The findings reveal a significant association between training and development and task sustainable performance. Besides, the study identifies a relationship between employee participation and task and relational sustainable performance, while employment security practice appears to have no effect on either task or relational sustainable performance. Although the research primarily targets executives from 4- and 5-star hotels in Malaysia, which may not be representative of other organisational settings, it provides empirical evidence that sustainable HRM practices are directly linked to task and relational sustainable performance, which is beneficial for both researchers and practitioners.




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Author Biographies

Ying Sin Chin, Faculty of Economics and Business, Universiti Malaysia Sarawak (UNIMAS)

Ying Sin Chin, currently pursuing postgraduate studies at Universiti Malaysia Sarawak (UNIMAS), focuses her research interests on the fields of women leadership, human resources management, business management, and tourism management.



Abang Azlan Mohamad, Faculty of Economics and Business, Universiti Malaysia Sarawak (UNIMAS)

Abang Azlan Mohamad is an Associate Professor at Universiti Malaysia Sarawak (UNIMAS), who has more than 15 years of experience in financial services industry, specifically in mutual funds and investment banking. His research strengths are in the area of Business Management, specialising in Strategic Management and Tourism Management.


May Chiun Lo, Faculty of Economics and Business, Universiti Malaysia Sarawak (UNIMAS)

May Chiun Lo is a highly experienced professor and researcher who currently serves as the Senior Director of the Research Innovation Centre and Professor at the Faculty of Economics and Business, UNIMAS. With over 20 years of teaching experience, she has produced a remarkable 260 publications, including 50 journal articles focused on the subject of Business Tourism, published in local and international journals. In addition, she has authored a book titled "Rural Tourism Management in Sarawak" to share her knowledge and expertise in the field of tourism. Her impressive research output is reflected in her Google Scholar Citation count of 5266 and H-index of 34.




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How to Cite
Chin, Y. S., Mohamad, A. A., & Lo, M. C. (2023). Sustainable Human Resource Management Practices in Achieving Employees’ Sustainable Performance: Evidence in the Hospitality Sector. ENLIGHTENING TOURISM. A PATHMAKING JOURNAL, 13(2), 106-137.