Vol. 11 No. 1 (2021): January-June | ENLIGHTENING TOURISM. A PATHMAKING JOURNAL

Skip to main content Skip to main navigation menu Skip to site footer

Vol. 11 No. 1 (2021): January-June

Published: 2021-06-10

Published: 10 June 2021

DOI: https://doi.org/10.33776/et.v11i1

RESEARCH PAPERS

SUSTAINABILITY INDICATORS FOR TOURISM SMES: APPLICATION TO PORTUGUESE CONTEXT

Sara Silveira, José Ramos, Oscar Silva, Fernando Almeida

1-39
- PDF
ACHIEVING SERVICE RECOVERY THROUGH SERVICE INNOVATION: THE CRITICAL ROLE OF EMPLOYEE EMPOWERMENT

Mukhles M. Al-Ababneh, Mousa A. Masadeh, Samer M. Al-Sabi, Mohammad B. Al-Badarneh

40-88
- PDF
STUDY OF THE EFFICIENCY OF SPANISH AIRLINES: A NON-PARAMETRIC DATA ENVELOPMENT ANALYSIS

Javier Cifuentes-Faura

89-101
- PDF
WHAT LEADS GUESTS TO SATISFACTION AND LOYALTY IN UAE FIVE-STAR HOTELS? AHP ANALYSIS TO SERVICE QUALITY DIMENSIONS

Haitham M. Alzoubi, Mohit Vij, Anu Vij, Jalal Rajeh Hanaysha

102-135
- PDF
AN INVESTIGATION INTO THE ATTITUDES OF KEY TOURISM PROVIDERS REGARDING ‘CARBON NEUTRAL’ TOURISM IN COUNTY CLARE, IRELAND

Philip Brown, Noelle O'Connor

136-170
- PDF
WHAT ARE THE DETERMINANTS OF CONSUMERS' ONLINE REVIEWS ADOPTION FOR HOTEL BOOKINGS: A STRUCTURAL EQUATION MODELLING APPROACH

Suman Lata, Krishma Rana

171-193
- PDF
TOURISM AMBASSADORS AS SPECIAL DESTINATION IMAGE INDUCERS

Jean-Claude Morand, Lucília Cardoso, Alexandra Matos Pereira, Noelia Araújo-Vila, Giovana Goretti Feijó de Almeida

194-230
- PDF
SOCIAL PARTICIPATION AND TOURISM PUBLIC POLICY: THE BRAZILIAN TOURISM REGIONALIZATION PROGRAM

Sarah Marroni Minasi, Éverton Kaizer, Rodrigo Mesquita

231-262
- PDF
THE USABILITY OF I-SUYYAH: A MOBILE TOURISM APPLICATION FOR ARAB TOURISTS IN MALAYSIA

Wan Ab Aziz Wan Daud, Mohammad Taufiq Abdul Ghani, Ahmad Zaki Amiruddin, Kamarulzaman Abdul Ghani, Ahmad Abdul Rahman

263-286
- PDF

BOOKS REVIEW

FIRTH, M. (2020). SERVICE ENCOUNTERS IN TOURISM, EVENTS AND HOSPITALITY - STAFF PERSPECTIVES. BRISTOL: CHANNEL VIEW PUBLICATIONS. ISBN: 978-1-84541-727-7, 208 PP.

Sandhiya Goolaup

287-290
- PDF