Vol 11, No 1 (2021)

January-June

DOI: http://dx.doi.org/10.33776/et.v11i1

Published: 10 June 2021

Table of Contents

RESEARCH PAPERS

Sara Silveira, José Ramos, Oscar Silva, Fernando Almeida
1-39
Mukhles M. Al-Ababneh, Mousa A. Masadeh, Samer M. Al-Sabi, Mohammad B. Al-Badarneh
40-88
Javier Cifuentes-Faura
89-101
Haitham M. Alzoubi, Mohit Vij, Anu Vij, Jalal Rajeh Hanaysha
102-135
Philip Brown, Noelle O'Connor
136-170
Suman Lata, Krishma Rana
171-193
Jean-Claude Morand, Lucília Cardoso, Alexandra Matos Pereira, Noelia Araújo-Vila, Giovana Goretti Feijó de Almeida
194-230
Sarah Marroni Minasi, Éverton Kaizer, Rodrigo Mesquita
231-262
Wan Ab Aziz Wan Daud, Mohammad Taufiq Abdul Ghani, Ahmad Zaki Amiruddin, Kamarulzaman Abdul Ghani, Ahmad Abdul Rahman
263-286

BOOKS REVIEW

FIRTH, M. (2020). SERVICE ENCOUNTERS IN TOURISM, EVENTS AND HOSPITALITY - STAFF PERSPECTIVES. BRISTOL: CHANNEL VIEW PUBLICATIONS. ISBN: 978-1-84541-727-7, 208 PP.
Sandhiya Goolaup
287-290